Privacy Policy

1. Introduction

Neighborhold ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Neighborhold, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register as a Neighborholder or use our services, we collect:

• Full name, email address, and phone number
• Date of birth and gender (optional)
• Street address, city, state, and ZIP code
• Location type (home, office, apartment, other)
• State ID information for verification
• Homeowners or renters insurance information
• Payment and payout method information

2.2 Service-Related Information

• Service radius and availability preferences
• Parcel types you can handle
• Storage limit days
• Compensation preferences and rate expectations

2.3 Delivery Photos

Neighborholders are required to take photos of packages after delivery. These photos are:

• Sent to customers via the app and sometimes text messages for confirmation
• Stored by Neighborhold for verification purposes
• Used to resolve disputes if they arise
• Retained for a reasonable period as part of our service records

2.4 Usage Data

We automatically collect information about how you use our platform, including:

• Device information and IP address
• Browser type and version
• Pages visited and time spent on pages
• Date and time of access

3. How We Use Your Information

We use collected information for:

• Verifying your identity and eligibility as a Neighborholder
• Connecting you with neighbors who need package holding services
• Processing payments and managing your account
• Facilitating communication between Neighborholders and customers
• Sending tracking numbers and delivery notifications
• Resolving disputes using delivery photos
• Improving our services and user experience
• Sending important updates and notifications
• Complying with legal obligations

4. Photo Usage and Storage

Delivery photos serve multiple purposes:

• Customer Confirmation: Photos are sent to customers to confirm package delivery
• Dispute Resolution: Photos are used by Neighborhold to verify delivery if disputes arise
• Service Records: Photos are retained as part of our service records for a reasonable period
• Security: Photos help ensure the security and reliability of our platform

By using Neighborhold, you consent to the collection, storage, and use of delivery photos as described in this policy.

5. Information Sharing and Disclosure

We may share your information:

• With Customers: Basic profile information (name, location, ratings) to help them find Neighborholders
• With Neighborholders: Customer information necessary to complete deliveries
• Service Providers: Third-party services that help us operate (payment processors, email services, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information
• Objection: Object to certain processing of your information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us through the support channels provided in our app or website.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain service records for verification purposes

Delivery photos are retained for a reasonable period to support dispute resolution and service verification.

9. Children's Privacy

Neighborhold is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Through our support channels in the app or website
• Email: support@Neighborhold.com